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OUR CUSTOMER REVIEWS
SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
329 ratings and 152 comments received in the last 90 days.
11 November 2024
Very informative and communication is superb. You feel your are in safe hands.
11 November 2024
great service adviser who was very pragmatic. generally, all the staff i met were very helpful.
11 November 2024
2 issues reported and both unresolved: - tyre pressure monitor was apparently checked and resolved but cropped back again soon after - complained about car jerking at low speed <20mph but the technicians could not feel it, Gear issue/software?
10 November 2024
No video been sent to me to show the car as the other dealers do Only send me like show that some more part need be change the cost more than £2000 When I ask for video show the part they say will send but no one send any thing .
10 November 2024
Service was carried out & video sent with full overview of my vehicle with recommendation made
10 November 2024
The staff are very polite and friendly The young guy named Arjun was dealing with my car, very helpful. Thank you so much
09 November 2024
Ofter working on ur car they took the Time to clean it before it was handed back over to you. That I think should be appreciated
08 November 2024
Great service - polite and professional team
07 November 2024
Park Royal branch has always been the no1 branch. Also, Arjun is knowledgeable and provides all the support he can with my car inquiries. Always goes above and beyond with his service, that's why I am always thankful to his support.
05 November 2024
They didn't do what I asked then to do. But everyone was incredibly friendly. Just a shame I didn't the MOT I had requested. Can't stress enough that all were super polite and helpful, just that I had requested an MOT, and it wasn't done.
04 November 2024
They completed the task on time. I was very impressed.
04 November 2024
They did the job which I asked. And solved the issue which I felt with my car.
03 November 2024
A thorough check of the vehicle and peace of mind. The staff really lookafter you.
03 November 2024
I gave 5 because, while the overall service was excellent and the staff, especially Chris Mallouppas, was exceptionally friendly, honest, and helpful in answering all my questions.
03 November 2024
Report says rocker gasket leaking, but I wasn't told and don't know if I need to do anything about it.
03 November 2024
Prompt service, helpful and friendly
03 November 2024
You succeeded in negotiating some of the repairs could be done under warranty
03 November 2024
Overall good service and great communication with Arjun who was very professional and courteous.
02 November 2024
Excellent service
31 October 2024
I asked for having the car fixed before 2pm and lauren is so helpful to accommodate. Shuttle service efficient.
30 October 2024
Catherine went the extra mile for me in making sure I was taken care of
30 October 2024
Even though the team were snowed under and the repair took a bit longer than expected, Catherine was very proactive in keeping me updated and delivering a brilliant service.
30 October 2024
The whole team is a pleasure to interact with from start to finish
29 October 2024
Had the car longer than I thought
29 October 2024
All done on time without any issues.
28 October 2024
Quick service, professional staff, unexpected complimentary car wash & vac with my service
26 October 2024
They are very clean and tidy everything and service them very well
26 October 2024
Service of the car satisfactory Returned nice n clean
24 October 2024
Brilliant service
24 October 2024
Lovely people, very professional
23 October 2024
So helpful and done the job Very good
23 October 2024
Collected car it was uncharged and so low that I struggled to return home. Car was also filthy.
23 October 2024
When booked the last service, I was never infomed that it would take multiple days until I was informed the day I dropped the car. For a 2 labour hour job shouldnt take this long.
22 October 2024
All round top quality service
22 October 2024
Great customer care. From booking the car in to getting it back it was faultless customer service. A real great team at Park Royal. Could not fault anything. Other dealerships could learn a lot from Park Royal BMW. Please pass on my thanks.
22 October 2024
The representative I was dealing with was stellar and very kind and fair.
22 October 2024
They are always polite and accommodate any last minute requests and never complain always give me a 5* service Alvin does really go out of his way too to make sure customers are happy
21 October 2024
Very well organised
20 October 2024
Overall the service provided was very good.
19 October 2024
Very polite and on point with everything
19 October 2024
All good
18 October 2024
Very professional and helpful Brilliant communication and updates
18 October 2024
Oskar was really helpful and very communicative
18 October 2024
The client care assistant was extremely helpful I have got an amber engine management light on my dash now which appeared after a few days, this may mean I'll need to come back and be without a vehicle for another few days which isn't ideal
18 October 2024
Second time being with Oskar. Always amazing service
18 October 2024
I was told last minute that my car needed a pollen filter and the cost would be more. When I have looked at the invoice it doesn't mention the filter but the cost was still added
17 October 2024
Excellent service people Very helpful and customer oriented Reacted very quickly to adding service for another recall.
17 October 2024
The dust caps were left loose so o lost two of the four dust caps when driving home as I did not notice it. This has also happened before.
16 October 2024
All the staffs at Park Royal are very friendly, well knowledgable and provide customer service to high standards.
16 October 2024
This was my first visit but I was impressed. The only downside was that my key fob stopped working on the day you had the vehicle. I ended up re-syncing the key myself a few days later as your colleague was unable to resolve the issue on collection.
16 October 2024
Everything was perfect
15 October 2024
Quick check in and turnover.
15 October 2024
The staff was not polite.
15 October 2024
It was a good experience
14 October 2024
Very smooth check in and check out. Timely shuttle service. Very polite and knowledgeable staff.
13 October 2024
Happy with the service
13 October 2024
Completely dissatisfied
13 October 2024
See above
13 October 2024
Our customer services representative tried his best to help me, even when the issue was difficult
13 October 2024
Good customer service
13 October 2024
I would like to thank Mr.Alvin for his professionalism and dedication in the job.Im always very happy to come to Park Royal BMW,because I'm always treated with respect and I can rely on the support what they give me on and any problem with the car.
13 October 2024
Completely dissatisfied
12 October 2024
Efficient and informative
12 October 2024
Courteous and kind staff
12 October 2024
Great service
12 October 2024
Good
12 October 2024
Ken was great
12 October 2024
I was given a date of my choice, there was online access to my car. On arrival, the check-in took less than five minutes and on arriving to collect the car again it was less than five minutes. All the staff was very courteous and helpful.
11 October 2024
Good communication using messaging to keep me informed and updated and decisions made quickly with explanations. As I am working, messaging is excellent because I will not be able to answer calls, and the messaging service is interactive. So bravo.
11 October 2024
First class communication and quality of work.
09 October 2024
Nice stuff
08 October 2024
Quick and easy
08 October 2024
Very good
07 October 2024
When I arrived I was told I would have to pay and extra GBP126 in addition to my three year service charge. I challenged this and it was removed. I arranged to collect my car at 7:30. I arrived at 7:45 and I then waited 15-20mins for it!
07 October 2024
Good services
07 October 2024
nothing whatsoever to criticise, I have only praise, EXCEPT for the parking space provided which is grossly inadequate, grossly
07 October 2024
Quick Service
07 October 2024
Completely Dissatisfied.
05 October 2024
There was no conversation on how the only problem of the car was to change a 12 V battery .
05 October 2024
Comms and prompt service
04 October 2024
I found the interior of the car clean every time and that is a very important detail for me
03 October 2024
Very friendly and professional group of people, from the reception desk to the agent dealing with my visit
03 October 2024
Excellent service. All questions answered.
02 October 2024
Very kind people working there and did exactly what I expected
02 October 2024
All fine and efficient.
02 October 2024
See above.
02 October 2024
Ken was fantastic!
01 October 2024
I was completely satisfied dealt with in a professional manner by a lovely gentleman called Oscar. He explained everything proper customer service should be more people around like him.
01 October 2024
Park Royal were very helpful and accommodating when I recently broke down due to hitting a pothole. Thank you so much !
01 October 2024
Alvin has given the perfect customer service.
01 October 2024
Service and interaction was good, however, car interiors (boot) was not cleaned.
01 October 2024
Satisfied
01 October 2024
Clear communication and the offer to pickup and return the car for a small fee
30 September 2024
All went well
29 September 2024
Very satisfied. Mr Ken Vitee the consultant who dealt with my car on the day was extremely helpful
29 September 2024
My expectations of service were met and the customer waiting area was clean and comfortable.
28 September 2024
Extremely happy with service received
25 September 2024
Kept me updated throughout the whole process, and really had friendly faces first thing in the morning
23 September 2024
Service is good, just very hard to book kertacy car
23 September 2024
Quick easy, no over sell, fast service
22 September 2024
Never had any issues in this branch. Staff are great. Job gets done properly.
22 September 2024
car is always in mint condition, have taken a three years service plan.
22 September 2024
Good to have the shuttle service. Car seat is covered, staff are always available
20 September 2024
See above
19 September 2024
Excellent service
19 September 2024
All work carried out well. Explained beforehand what was to be done and total cost. Staff very pleasant and helpful.
18 September 2024
I was really impressed with the staff there
17 September 2024
I always service my car at BMW Park Royal,And it's always 5 star and experience.Thank You Alvin.
17 September 2024
Ease of booking and dropping the car. Video of the inspection.
16 September 2024
As above
15 September 2024
I was promised a call back with regards to a query I asked the consultant. Still waiting for call back
14 September 2024
Was a good experience as it has been in the past. Dealt with Alvin both times a pleasure. Thanks
14 September 2024
From the way team deal with customer
14 September 2024
It was what I wanted; work was done (though it took much longer than advised) & I felt cared for
13 September 2024
Always will to answer questions and seek solutions and resolve concerns eagerly.
12 September 2024
I booked an AC service on the app when I checked my car in for its MOT. For some reason it was not done. The person who returned my key explained that the app did mot communicate this information to them.
12 September 2024
Issue with my car is still on going after BMW Park royal advised 'no fault was found'
12 September 2024
David was very professional in his approach, friendly, prompt and accurate with his answers
11 September 2024
It took longer than expected and there was a problem with the payment..however the way in which BMW dealt with it was impressive.
11 September 2024
Done when it was supposed to be and car cleaned
11 September 2024
As stated, Oskar Eiduks provided outstanding support. The overall service and repair was good too. Hopefully, the radar wont be stolen again (but BMW should take note and change the design to make this harder to be stolen)
10 September 2024
The quality of service with customers
10 September 2024
Excellent service
09 September 2024
The staff and overall interaction were excellent, except the interior leather was damaged when replacing the passenger window trim. Unfortunately, I noticed it too late.
09 September 2024
I done everything I needed even more. Thank you so much ??
09 September 2024
I was very happy when I got the car back
09 September 2024
Very satisfied.
09 September 2024
Everything was done so quickly
08 September 2024
Completely satisfied
08 September 2024
Great customer service very polite and helpful
07 September 2024
Excellent service kept updated on the vehicle's process
07 September 2024
Excellent service
05 September 2024
A pleasant experience. The welcome desk and shuttle service is a great addition that aided me in my day.
05 September 2024
Not as close as I wanted, but that is not their fault.
04 September 2024
Generally very good, but I discovered by chance, after scrutinizing my MOT certificate, that my two front tyres had some minor damage and I was recommended to change them. I feel I should have been alerted to this when I collected the car.
03 September 2024
Even tho i was not able to be given a full explanation of my faulty HUD or reason to why it needed to be replaced, the staff done their best to explain my options and why and how this was replaced
03 September 2024
Amazing service overall and staff are top notch. Very good environment.
03 September 2024
Satesfied
03 September 2024
The engine light glows at dashboard while the report of inspection and video shows all aspects as green? Why this is showing nobody answers or call backs despite repeated attempts
03 September 2024
Absolutely brilliant. My local dealer told me there was nothing wrong with my car yet Park Royal took a look and found plenty wrong, all fixed under the AUC warranty. Shame all dealers are not as good as these guys. Kept me informed all the way.
03 September 2024
Efficient. Kept me informed.
03 September 2024
The car complete the everything is good time, kept me updated throughout. The always go above and as well to ensure if I can't have my car there are arrangements to ensure I'm not left without transport. They really go above for the customer
03 September 2024
As above.
01 September 2024
They were thorough, kind, and professional. Catherine was superb.
23 August 2024
Was really easy bringing it in and finished very quick
23 August 2024
The staff are great, they are very friendly, they communicate very effectively and made me feel like I had made the right decision by coming to Park Royal.
22 August 2024
Chris Mallouppas Was very good and explained everything
21 August 2024
Very Satisfied, finally had the recall carried out and also received a LEGO set which I'm happy about and is a bonus.
20 August 2024
on time and under what i thought
20 August 2024
Very happy with the whole experience
20 August 2024
Oskar is a great asset and very helpful and informative.
13 November 2024
Very friendly , easy to book service, and kept up to date with the service.