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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
327 ratings and 151 comments received in the last 90 days.
10 December 2024
The consultant has been very honest with me, highly respectful.
09 December 2024
Slightly difficult getting updates
08 December 2024
No issues
07 December 2024
Alvin is an exceptionally brilliant Service Consultant. He Customer focused and ensures customer issues are resolved without fuss. The reason I go to Park Royal for After Sales Service is because of Alvin.
06 December 2024
Clear communications, helpful team
06 December 2024
The loan car is small ant not luxury. Please they charge me for something i didn't ask for it
04 December 2024
Staff were friendly and did an excellent job of keeping me informed of processes and requirements. Work was completed in a timely manner and to a very high standard. My car was washed prior to collection too which really was a very nice touch.
04 December 2024
So friendly and polite
04 December 2024
Everything was perfectly evening time
03 December 2024
Client service is excellent
02 December 2024
Incompetence of workshop service technicians
02 December 2024
All the staff members at Park Royal dealership were very friendly and professional and provided an excellent service. First class facilities at the dealership's waiting area. I was able to work while I was waiting for the work to be carried out.
02 December 2024
Very pleased
02 December 2024
Oskar he was lovely from start to finish he kept he informed. dealt with him before ..everyone was very kind
01 December 2024
I was kept up to date on progress of service
01 December 2024
Excellent service. Very efficient, polite and helpful staff.
29 November 2024
Kept informed on a regular basis
27 November 2024
Great fast service.
26 November 2024
I was completely satisfied with the BMW service.
26 November 2024
Excellent service start to finish
26 November 2024
Was hoping to get my software updated, which should be free of charge with service check and MOT. But seems like it cost more to just look at the car than update software.
25 November 2024
Good experience
25 November 2024
No loan car given.
25 November 2024
Mainly because of my sales assistant (I believe her name was Cathy or Katherine), and Phil from the parts.
24 November 2024
The staff here are wonderful.
24 November 2024
The price, service & professionalism were all top drawer. The only reason I haven't give. 5 stars is because since I got the car back I have had some electrical issues with the windows/ door mirrors only working intermittently.
22 November 2024
I have always been very well attended to.
21 November 2024
Very efficient and friendly, good communication and very honest
21 November 2024
Very happy. Super easy from collection of car to delivery and communication. Thanks again
21 November 2024
it is top class care with personal attention
19 November 2024
Experience at Park Royal was excellent, with efficient service and outstanding care. I'd like to especially commend Mr. Alvin Gomes for his exceptional customer service. He went above and beyond to ensure my needs were met promptly and professionally
19 November 2024
I love taking my car there I feel 100 percent comfortable dealing with the people there
18 November 2024
Team was amazing- car looked great when i picked it up
18 November 2024
I was kept informed.
18 November 2024
Very efficient and friendly
18 November 2024
The provision of a shuttle service to and from the tube station is very useful.
18 November 2024
Satisfied due to responsiveness
18 November 2024
Your service was courteous and efficient . It was irritating that your adviser had clearly been told to try to "upsell " , he handled it well however .
18 November 2024
Amazing personal customer services.
18 November 2024
They were super accommodating but when I got the car almost home the tire pressure warning lights on both the rear wheels came on and had been left very low on air pressure.
17 November 2024
Booked car with 3 weeks advance notice due to losing functionality on the computer after an upgrade. Booked car in on 11/11, due to staff shortages my car was kept until Wed 13/11.
17 November 2024
Service took 2 days instead of 1 as planned, were unable to diagnose repeat roof water leakage issue (yet still paid ~£150 for diagnosis work) and forgot to wash car
16 November 2024
BMW Park Royal always delivers. I have been using them for almost 40 years
14 November 2024
Organised & Professional.
14 November 2024
Great service - really helpful!
13 November 2024
Very friendly , easy to book service, and kept up to date with the service.
11 November 2024
great service adviser who was very pragmatic. generally, all the staff i met were very helpful.
11 November 2024
Very informative and communication is superb. You feel your are in safe hands.
11 November 2024
2 issues reported and both unresolved: - tyre pressure monitor was apparently checked and resolved but cropped back again soon after - complained about car jerking at low speed <20mph but the technicians could not feel it, Gear issue/software?
10 November 2024
Service was carried out & video sent with full overview of my vehicle with recommendation made
10 November 2024
No video been sent to me to show the car as the other dealers do Only send me like show that some more part need be change the cost more than £2000 When I ask for video show the part they say will send but no one send any thing .
10 November 2024
The staff are very polite and friendly The young guy named Arjun was dealing with my car, very helpful. Thank you so much
09 November 2024
Ofter working on ur car they took the Time to clean it before it was handed back over to you. That I think should be appreciated
08 November 2024
Great service - polite and professional team
07 November 2024
Park Royal branch has always been the no1 branch. Also, Arjun is knowledgeable and provides all the support he can with my car inquiries. Always goes above and beyond with his service, that's why I am always thankful to his support.
05 November 2024
They didn't do what I asked then to do. But everyone was incredibly friendly. Just a shame I didn't the MOT I had requested. Can't stress enough that all were super polite and helpful, just that I had requested an MOT, and it wasn't done.
04 November 2024
They did the job which I asked. And solved the issue which I felt with my car.
04 November 2024
They completed the task on time. I was very impressed.
03 November 2024
Prompt service, helpful and friendly
03 November 2024
A thorough check of the vehicle and peace of mind. The staff really lookafter you.
03 November 2024
You succeeded in negotiating some of the repairs could be done under warranty
03 November 2024
Report says rocker gasket leaking, but I wasn't told and don't know if I need to do anything about it.
03 November 2024
I gave 5 because, while the overall service was excellent and the staff, especially Chris Mallouppas, was exceptionally friendly, honest, and helpful in answering all my questions.
03 November 2024
Overall good service and great communication with Arjun who was very professional and courteous.
02 November 2024
Excellent service
31 October 2024
I asked for having the car fixed before 2pm and lauren is so helpful to accommodate. Shuttle service efficient.
30 October 2024
The whole team is a pleasure to interact with from start to finish
30 October 2024
Even though the team were snowed under and the repair took a bit longer than expected, Catherine was very proactive in keeping me updated and delivering a brilliant service.
30 October 2024
Catherine went the extra mile for me in making sure I was taken care of
29 October 2024
All done on time without any issues.
29 October 2024
Had the car longer than I thought
28 October 2024
Quick service, professional staff, unexpected complimentary car wash & vac with my service
26 October 2024
They are very clean and tidy everything and service them very well
26 October 2024
Service of the car satisfactory Returned nice n clean
24 October 2024
Lovely people, very professional
24 October 2024
Brilliant service
23 October 2024
So helpful and done the job Very good
23 October 2024
When booked the last service, I was never infomed that it would take multiple days until I was informed the day I dropped the car. For a 2 labour hour job shouldnt take this long.
23 October 2024
Collected car it was uncharged and so low that I struggled to return home. Car was also filthy.
22 October 2024
Great customer care. From booking the car in to getting it back it was faultless customer service. A real great team at Park Royal. Could not fault anything. Other dealerships could learn a lot from Park Royal BMW. Please pass on my thanks.
22 October 2024
They are always polite and accommodate any last minute requests and never complain always give me a 5* service Alvin does really go out of his way too to make sure customers are happy
22 October 2024
All round top quality service
22 October 2024
The representative I was dealing with was stellar and very kind and fair.
21 October 2024
Very well organised
20 October 2024
Overall the service provided was very good.
19 October 2024
All good
19 October 2024
Very polite and on point with everything
18 October 2024
I was told last minute that my car needed a pollen filter and the cost would be more. When I have looked at the invoice it doesn't mention the filter but the cost was still added
18 October 2024
The client care assistant was extremely helpful I have got an amber engine management light on my dash now which appeared after a few days, this may mean I'll need to come back and be without a vehicle for another few days which isn't ideal
18 October 2024
Oskar was really helpful and very communicative
18 October 2024
Very professional and helpful Brilliant communication and updates
18 October 2024
Second time being with Oskar. Always amazing service
17 October 2024
Excellent service people Very helpful and customer oriented Reacted very quickly to adding service for another recall.
17 October 2024
The dust caps were left loose so o lost two of the four dust caps when driving home as I did not notice it. This has also happened before.
16 October 2024
This was my first visit but I was impressed. The only downside was that my key fob stopped working on the day you had the vehicle. I ended up re-syncing the key myself a few days later as your colleague was unable to resolve the issue on collection.
16 October 2024
All the staffs at Park Royal are very friendly, well knowledgable and provide customer service to high standards.
16 October 2024
Everything was perfect
15 October 2024
It was a good experience
15 October 2024
Quick check in and turnover.
15 October 2024
The staff was not polite.
14 October 2024
Very smooth check in and check out. Timely shuttle service. Very polite and knowledgeable staff.
13 October 2024
Happy with the service
13 October 2024
Completely dissatisfied
13 October 2024
See above
13 October 2024
Our customer services representative tried his best to help me, even when the issue was difficult
13 October 2024
Good customer service
13 October 2024
I would like to thank Mr.Alvin for his professionalism and dedication in the job.Im always very happy to come to Park Royal BMW,because I'm always treated with respect and I can rely on the support what they give me on and any problem with the car.
13 October 2024
Completely dissatisfied
12 October 2024
Efficient and informative
12 October 2024
I was given a date of my choice, there was online access to my car. On arrival, the check-in took less than five minutes and on arriving to collect the car again it was less than five minutes. All the staff was very courteous and helpful.
12 October 2024
Great service
12 October 2024
Good
12 October 2024
Ken was great
12 October 2024
Courteous and kind staff
11 October 2024
Good communication using messaging to keep me informed and updated and decisions made quickly with explanations. As I am working, messaging is excellent because I will not be able to answer calls, and the messaging service is interactive. So bravo.
11 October 2024
First class communication and quality of work.
09 October 2024
Nice stuff
08 October 2024
Quick and easy
08 October 2024
Very good
07 October 2024
Quick Service
07 October 2024
nothing whatsoever to criticise, I have only praise, EXCEPT for the parking space provided which is grossly inadequate, grossly
07 October 2024
Good services
07 October 2024
When I arrived I was told I would have to pay and extra GBP126 in addition to my three year service charge. I challenged this and it was removed. I arranged to collect my car at 7:30. I arrived at 7:45 and I then waited 15-20mins for it!
07 October 2024
Completely Dissatisfied.
05 October 2024
Comms and prompt service
05 October 2024
There was no conversation on how the only problem of the car was to change a 12 V battery .
04 October 2024
I found the interior of the car clean every time and that is a very important detail for me
03 October 2024
Excellent service. All questions answered.
03 October 2024
Very friendly and professional group of people, from the reception desk to the agent dealing with my visit
02 October 2024
Very kind people working there and did exactly what I expected
02 October 2024
See above.
02 October 2024
Ken was fantastic!
02 October 2024
All fine and efficient.
01 October 2024
Satisfied
01 October 2024
Service and interaction was good, however, car interiors (boot) was not cleaned.
01 October 2024
Alvin has given the perfect customer service.
01 October 2024
Park Royal were very helpful and accommodating when I recently broke down due to hitting a pothole. Thank you so much !
01 October 2024
I was completely satisfied dealt with in a professional manner by a lovely gentleman called Oscar. He explained everything proper customer service should be more people around like him.
01 October 2024
Clear communication and the offer to pickup and return the car for a small fee
30 September 2024
All went well
29 September 2024
Very satisfied. Mr Ken Vitee the consultant who dealt with my car on the day was extremely helpful
29 September 2024
My expectations of service were met and the customer waiting area was clean and comfortable.
28 September 2024
Extremely happy with service received
25 September 2024
Kept me updated throughout the whole process, and really had friendly faces first thing in the morning
23 September 2024
Service is good, just very hard to book kertacy car
23 September 2024
Quick easy, no over sell, fast service
22 September 2024
Never had any issues in this branch. Staff are great. Job gets done properly.
22 September 2024
car is always in mint condition, have taken a three years service plan.
22 September 2024
Good to have the shuttle service. Car seat is covered, staff are always available
20 September 2024
See above
13 December 2024
I feel they give great service .